Looks like my venting to Saturn.com went through after all...
I received this response late last night:
Dear *********,
Thank you for writing Saturn. I would like to start by apologizing for your negative xperience at Saturn of Pleasant Hills. I assure you that we take our goal to create a hassle-free, honest environment very seriously. We know you have plenty of choices other than Saturn.
I can't explain why you were treated in this manner. I won't even attempt to justify t or make presumptions about it. I can understand why you would not want to visit this facility again.
We appreciate the time that you have taken to share this situation with us. I have documented your comments and this information will forwarded to the teams who work with Saturn of Pleasant Hills to make sure they are aware of this situation.
I apologize again for any inconvenience this situation may have caused.
If you have any additional questions or comments, please feel free to e-mail us again or call us at ********************.
Sincerely,
******
Saturn Customer Assistance Center
Might not hear anything more from this, but then, I might.
If I do, I'll be sure to share it here...
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It's kinda fitting I'm walking away with my wife in this photo, since I've walked away from this blog. After almost 20 years, The Journal of Onestar is no more. I'll leave these posts here for awhile. Oh, and to my stalkers, thanks for visiting. See you around sometime...
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7 comments:
at least they are aware of the situation, but I doubt they will do anything about it :(
Honestly, I don't care if they do something about it.
I needed to vent, they were willing to listen, and at least pretend to care, so that's all that matters.
It's not like I'm expecting a new car out of it...
ahh well at least you know they got it, read it and had the decency to answer you.
good. :)
go for a new car! ;)
At least they replied, many many places wouldn't have done so.
there's a little something for you on my blog ;)
You changed your name to *****? Gee, I miss a few weeks and look what happens. Sorry about your car. Hope to see a photo of the new car Saturn delivers soon. *ahem*
I found that just one * wasn't enough. I'd leveled up, so I had to go for ******
Alas, no new car for me...not yet, at least. :)
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